Emotional Intelligence: A Guide for Project Managers

2-day on-site workshop

This course can be customized to meet your needs, and is delivered at most locations internationally.

Contact us for more information.

What People Said About Emotional Intelligence: A Guide for Project Managers

     - Patricia Kelley, The Regence Group

"This will help improve team participation, performance management, and conflict management."

     - Shana DeLuche, Barco Medical Imaging Systems

"Since I first heard Susan speak, I have been intrigued by her subject matter on the 'human side' of project management, and am continuing to pursue more of her seminars as a big fan. If you are ready for something interesting about working with project teams that you won't find in the PMBOK, you will find this timely.

     - Phil Glynn, IT Project Manager, Portland General Electric

In this class, we equip project leadership with the insights, techniques and tools to help them successfully navigate complex, interdependent, expectation-laden projects. The secret to success is applying Emotional Intelligence (EI) to challenging project situations, and participants in this class will not only learn about Emotional Intelligence but will also learn to identify it, leverage it, and improve it on their teams.

Participants receive two booklets (one for each day) containing course materials:

• The slides, pre-populated with notes and info (still plenty of room to add your own)

• Eight case studies, all about the same project examining different uses of EI

• Tools and techniques to use on-the-job next day

• A comprehensive bibliography/resource list

Participants receive Working With Emotional Intelligence by Daniel Goleman prior to the workshop date.

Benefits

This course enables participants to:

• Apply Emotional Intelligence to project work every day

• Improve Emotional Intelligence (yours and the team’s) on the job

• Know the foundations of Emotional Intelligence--concepts, theories, experiments, results

• Accelerate project progress by employing specific EI competencies

• Adopt practical deliverables you can use on a project to use EI every day

• Assess your Personal and Social EI capabilities so you can leverage your strengths and get to work on your weaknesses
   

Who should attend:

Instructor: Susan de la Vergne

Workshop Content

Day 1

What is Emotional Intelligence (EI)?
The background of EI – the basics
An interactive exercise to help you understand EI at work
Book discussion (Working With Emotional Intelligence)
Study results: The measurable proof of EI benefits
How EI grows

Personal EI Competencies Projects Need Most
How self regulation and motivation “work”
   - within individuals
   - within project teams
Project teams with (and without) Achievement Drive – what you can do
Project leadership and Optimism – Why it matters and what if yours is flagging?
Encouraging Adaptability – Help team members cope with change, even conflicting direction

Limitations
Why aren’t we more emotionally intelligent?
Examining EI to understand what’s in the way
Looking “under the hood” to reveal motivations
Re-directing negativity

Developing EI in Others
Project Manager and Functional Manager as Coach
PM and Functional Manager working together – using EI to improve matrix management
Should you reward EI?
Using EI to develop performance objectives

Personal EI – How We Can Develop it In Ourselves
What are your strengths? Shortcomings?
Perfection isn’t the point: What EI characteristics do you need most?
Specifics: Want to grow your own? Be more Adaptable? Optimistic? Here’s how!
 

Day 2

The “Trouble” with Projects
Assessing project challenges where you work
Why “the usual approach” to fixing project problems falls short
PMI – a good foundation – but beyond cost/schedule/performance …?
The emotional realities of projects – and how they change as projects progress

Project Culture
Beyond Cost, Schedule and Performance – when projects run aground
How Project Culture helps and hinders your success
Using Project Culture to focus EI on projects where you work
The effects of Project Culture on your deliverables
Assessing your Project Culture

Social EI Competencies
What are the “social” competencies projects need most?
Identifying and leveraging social strengths within project teams
Shoring up weaknesses
“Reading” others – why we don’t, how we can

Using Social EI Competencies to:

• Overcome “I never know what they’re doing over there”

• Optimize communications deliverables on projects

• Get timely action on “bad news”

• Uncover the politics of status reporting

• Get past: “They don’t work for me; I’m just the Project Manager”

• Escalate issues in a matrix management environment

• Know what to do when you can’t control what you must control

• Helping others live with ambiguity in the workplace
   

Our Guarantee

If for any reason you are not satisfied, write to us within 30 days after the workshop and return the course materials and we'll arrange for you to receive a full refund - hassle-free!