Emotional Intelligence: A Guide for Project Managers

September 24-25, 2008 - Portland, Oregon     Also available privately at customer locations!

"Since I first heard Susan speak, I have been intrigued by her subject matter on the 'human side' of project management, and am continuing to pursue more of her seminars as a big fan. If you are ready for something interesting about working with project teams that you won't find in the PMBOK, you will find this timely.

     - Phil Glynn, IT Project Manager, Portland General Electric

Course Description

When "cost, schedule, and performance" aren't enough to ensure project success, project leadership needs to apply Emotional Intelligence (EI).  When project challenges go beyond the basics – into politics, misunderstandings, miscommunication – Emotional Intelligence is the key to progress.  Participants will not only learn about EI but also how to grow their own, improve it on their teams and apply it to projects to improve momentum, conflict resolution, obstacle-clearing, team-building, and navigating difficult circumstances.

Participants receive two booklets (one for each day) containing course materials:

• The slides, pre-populated with notes and info (still plenty of room to add your own)

• Eight case studies, all about the same project examining different uses of EI

• Tools and techniques to use on-the-job next day

• A comprehensive bibliography/resource list

Participants receive Working With Emotional Intelligence by Daniel Goleman prior to the course date.  Register early to allow time to read the recommended chapters before the workshop.

Benefits

This course enables participants to:

Who should attend?

Course Content

Day 1

What is Emotional Intelligence (EI)?
The background of EI – the basics
An interactive exercise to help you understand EI at work
Book discussion (Working With Emotional Intelligence)
Study results: The measurable proof of EI benefits
How EI grows

Personal EI Competencies Projects Need Most
How self regulation and motivation “work”
   - within individuals
   - within project teams
Project teams with (and without) Achievement Drive – what you can do
Project leadership and Optimism – Why it matters and what if yours is flagging?
Encouraging Adaptability – Help team members cope with change, even conflicting direction

Limitations
Why aren’t we more emotionally intelligent?
Examining EI to understand what’s in the way
Looking “under the hood” to reveal motivations
Re-directing negativity

Developing EI in Others
Project Manager and Functional Manager as Coach
PM and Functional Manager working together – using EI to improve matrix management
Should you reward EI?
Using EI to develop performance objectives

Personal EI – How We Can Develop it In Ourselves
What are your strengths? Shortcomings?
Perfection isn’t the point: What EI characteristics do you need most?
Specifics: Want to grow your own? Be more Adaptable? Optimistic? Here’s how!
 

Day 2

The “Trouble” with Projects
Assessing project challenges where you work
Why “the usual approach” to fixing project problems falls short
PMI – a good foundation – but beyond cost/schedule/performance …?
The emotional realities of projects – and how they change as projects progress

Project Culture
Beyond Cost, Schedule and Performance – when projects run aground
How Project Culture helps and hinders your success
Using Project Culture to focus EI on projects where you work
The effects of Project Culture on your deliverables
Assessing your Project Culture

Social EI Competencies
What are the “social” competencies projects need most?
Identifying and leveraging social strengths within project teams
Shoring up weaknesses
“Reading” others – why we don’t, how we can

Using Social EI Competencies to:

• Overcome “I never know what they’re doing over there”

• Optimize communications deliverables on projects

• Get timely action on “bad news”

• Uncover the politics of status reporting

• Get past: “They don’t work for me; I’m just the Project Manager”

• Escalate issues in a matrix management environment

• Know what to do when you can’t control what you must control

• Helping others live with ambiguity in the workplace

Our Guarantee

If for any reason you are not satisfied, write to us within 30 days after attending the workshop and return the course materials and we'll arrange for you to receive a full refund - hassle-free!

Course Fee: $945 (Call for groups of five or more)

Important Information

We begin at 9:00 AM sharp and wrap up at 5:00 PM

Check-in begins at 8:30 AM.  Continental breakfast, lunch, and afternoon snacks will be provided.

Tape recording

Our programs are fully copyrighted by Auxilium, Inc.  No audio recording or videotaping, please.

Disclaimer

Course content, instructor and availability are subject to change without notice. We reserve the right to cancel a course for any reason.  If we must cancel a course, liability is limited to a refund of the paid registration fee.

Cancellations and substitutions

Payment is required in advance but is refundable, less a $100 processing fee, if your cancellation is received 5 full business days before the course. If you fail to attend and do not notify us in advance, the fee is not refunded. Substitutes are welcome.  Simply send the substitute on the day of the workshop and notify the instructor of the change on arrival.