Peer Mentoring: A Practical Approach to Knowledge Transfer

1-day Workshop

This course can be customized to meet your needs, and is delivered at most locations internationally.

Contact us for more information.

Course Description

Peer Mentoring teaches people how to deliver on-the-job training and transfer knowledge internally. Originally developed for Microsoft more than 10 years ago, Peer Mentoring has helped thousands of people and teams cross-train, transfer knowledge and bring new staff up to speed quickly and efficiently. The fast-paced one-day workshop uses plain language and delivers practical tools that can be put to work right away.

Peer Mentoring helps solve real business issues teams face:

• Orienting new team members

• Incorporating changing technology

• Cross-training critical skills

• Developing independence

• Encouraging cross-group communication

• Mentoring with a full project load

• Launching a new product

• Planning for a retiring workforce

Who should attend?

"The mentoring process has had visible results in that our new hires have been able to come fully independent within around 6 months instead of the 12 to 18 that were required before the program.”

• Clearly set expectations for the roles of Peer Mentor, Manager and “Apprentice”

• Improved communication between individuals and across teams with tools that can be explained in minutes

• A job “deconstructed” into a clear training plan for any new employee, or any existing employee looking to improve skills

• Reduced mistakes and frustration because you’ve developed a way to ensure you’ve been understood

• Stronger goal orientation interwoven into your team’s culture

• New leadership skills, and opportunities to showcase them every day

What you will learn

• Role definitions for peer mentors, managers and apprentices

• Techniques for managing day-to-day interactions with less wasted time

• Strategies for breaking vast knowledge into manageable chunks

• How to define, prioritize and plan for training new skills

• Model for creating a one-hour "lesson plan" in five minutes

• Demonstration techniques that ensure the demo is learned in one round

• A problem solving model that keeps responsibility with the apprentice

• Tips for determining the least information necessary to make a point

• Ways to identify and teach to different learning styles

• Questions to ensure that learning has happened

• Methods for preparing peer feedback

• How to use visual, practical reminders for the peer mentor's desktop

Our Guarantee

If for any reason you are not satisfied, write to us within 30 days after attending the workshop and return the course materials and we'll arrange for you to receive a full refund - hassle-free!

Workshop fee includes a comprehensive workbook and email/phone follow-up with the instructor after the workshop to assist with implementation.  This course can be customized to meet your needs, and is delivered at most locations internationally.

Contact us for more information.