R&D Performance Measurement and KPI Systems          R&D Excellence Workshops

On-site Workshop

This workshop can be customized to meet your needs, and is delivered at most locations internationally.

Contact us for more information.

This workshop provides a comprehensive view for measuring and improving Research and Development (R&D) performance.   These proven methods take into account a broad range of factors that affect the R&D / product development functions, and participants explore, in depth, details related to the most relevant performance indicators and metrics. The primary objective of this workshop is to ensure participants can apply the right R&D performance measurement systems, and then take actions to improve results.

On day one, we focus on traditional measurement methods and answer the question "How can I determine the right metrics for my organization?"  Also as part of day one, we discuss how to implement Key Performance Indicators (KPIs) effectively using a balanced scorecard / dashboard approach. On day two, we explore the specific challenges in today’s R&D / product development environments as well as the relationships between R&D performance and the human factors that are essential to improving productivity.

Participants read and discuss case studies, engage in team exercises, and participate in facilitated real-world problem-solving – all of which equip R&D leaders to immediately measure and improve performance when they return to their offices.

Companies that have benefited from this workshop include Alcatel, Beijing Benz-DaimlerChrysler, BHP, Danfoss, GE, Honeywell, Lear, Osram, Philips, Plantronics, Syngenta, Tyco, and UAES.

Workshop Benefits

This program enables participants to:

• Prioritize R&D performance measurement and improvement goals

• Balance research & development activities

• Balance short- and long-term development objectives

• Improve resource utilization

• Assess the need for additional R&D performance management tools

• Increase R&D workforce engagement

• Align roles and responsibilities to achieve implementation goals

• Implement a balanced scorecard / dashboard system immediately

Workshop Style

• Team case study exercises

• Extensive course notes included

• Each participant creates a personalized implementation plan

• Facilitated discussion to address your real-world issues

• Tools and techniques that can be implemented immediately

Who should attend?

Instructor: Gary C. Hinkle

We understand that every organization has its own culture and business objectives. Thus, we can customize R&D Performance Measurement and KPI Systems to achieve your goals. For example:

• We can provide minimum to comprehensive training with a wide variety of modules

• We can tailor the syllabus with the topics of special relevance to your teams

• We can assist with the implementation of a balanced scorecard / dashboard system

• We can work with your team on a specific R&D / product development project

• We can offer the workshop in a single session, or break it up into several smaller meetings

• We can train your trainers and facilitators

Workshop Outline

Day 1 – Traditional & Fundamental Measurements and Key Performance Indicators

R&D Goals and Objectives
Aggregate Objectives
Project Objectives
Technology Objectives
Linking Measurements to Strategic Goals and Objectives
Impact on Competitiveness

Common R&D Performance Measurement Techniques
History of KPIs and Common Metrics
Balanced Scorecard Systems

Case Study: Balanced Scorecard System Improves Product Development Time to Market

R&D Performance Dashboard
KPI Dimensions for a Balanced Scorecard
Integration with Other Functions

The KPI Perspective Dimension for a Balanced Scorecard
Financial Measurements
Customer Oriented Measurements
Internal Business Processes
Learning and Growth

The KPI Family Dimension
Internal Business Benchmarks
External Industry Benchmarks
Productivity and Efficiency Measurements
Quality Measurements
Profitability Effectiveness
Timeliness and Effective Resource Utilization
Innovation and Technology

The KPI Category Dimension
Direct Measurements
Percentage Measurements
Simple Ratios
Indices
Composite Averages
Statistics

KPI Focus Dimensions
Time Horizon
Planning Focus
Lead vs. Lag Indicators
Qualitative vs. Quantitative
Internal vs. External View
Level and Purpose of Focus

Balanced Scorecard and Dashboard Examples
 

Day 2 – Key Performance Indicators and Improvements for Today’s Environment

Key Performance Indicators and Methods for Product Development Projects
Product Development Project Return Maps
Case Study: HP’s Product Development Project Return Map
Aggregate Project Plans
Portfolio Management Systems
Pipeline Management and Resource Utilization Indicators
Project Prioritization
Project Management and PM Accountability

Balanced Portfolio
Four Types of Product and Process Projects
Balancing Legacy Support and New Product Development
Breakthrough and Radical Innovations
R&D Balance
Platform Projects
Derivative Projects
Defining Balance for Your Organization
Simple Measures for Achieving R&D Balance
Case Study: Time Allocation Metrics Improve R&D Performance

Company Support Systems for R&D
R&D Management’s Role
Executive Management’s Role
The Role of Human Resources
Budget Allocation
Enterprise Resource Management Systems
Global Resource Management

Dashboard Systems

Best Indicators of Future Potential
Employee Skill and Talent
Business Leadership
Teamwork
Measuring Intangibles
Case Study: Teamwork Metrics in R&D Improve the Bottom Line

The Human Factor in R&D
Metrics for an Engaged Workforce
Employee Engagement and Productivity
Real-World Improvements Using Key Performance Indicators
Distributing R&D Performance Management Responsibilities
Getting Cooperation and Buy-In to KPI Objectives

A "Complete" Balanced Scorecard
 

Our Guarantee

If for any reason you are not satisfied, write to us within 30 days after attending the workshop and return the course materials and we'll arrange for you to receive a full refund - hassle-free!