R&D Performance Measurement and KPI Systems               R&D Excellence Workshops

This workshop provides a comprehensive view for measuring and improving Research and Development (R&D) performance.   The proven methods take into account a broad range of factors that affect the R&D / product development functions, and participants explore, in depth, details related to the most relevant performance indicators and metrics. The primary objective of this workshop is to ensure participants apply R&D performance measurements that are linked to company strategy, and then take actions to improve results.

On day one, we focus on traditional measurement methods and answer the question "How can I determine the right metrics for my organization?"  Also as part of day one, we discuss how to implement Key Performance Indicators (KPIs) effectively using a balanced scorecard / dashboard approach. On day two, we explore the specific challenges in today’s R&D / product development environments as well as the relationships between R&D performance and the human factors that are essential to improving productivity.

Participants read and discuss case studies, engage in team exercises, and participate in facilitated real-world problem-solving – all of which equip R&D leaders to immediately improve measurements and performance when they return to their offices.

Companies that have benefited from this workshop include Alcatel, Beijing Benz-DaimlerChrysler, BHP, Danfoss, GE, Honeywell, Lear, Osram, Philips, Plantronics, Syngenta, Tyco, and UAES.

Workshop Benefits

This program enables participants to:

• Prioritize R&D performance measurement and improvement goals

• Balance research & development activities

• Balance short- and long-term development objectives

• Improve resource utilization

• Assess the need for additional R&D performance management tools

• Increase R&D workforce engagement

• Align roles and responsibilities to achieve implementation goals

• Implement a balanced scorecard / dashboard system immediately

Who should attend?

Instructor: Gary C. Hinkle

President, Auxilium, Inc.

Workshop Outline

Day 1 – Traditional & Fundamental Measurements and Key Performance Indicators

R&D Goals and Objectives
Aggregate Objectives
Project Objectives
Technology Objectives
Linking Measurements to Strategic Goals and Objectives
Impact on Competitiveness

Common R&D Performance Measurement Techniques
History of KPIs and Common Metrics
Balanced Scorecard Systems

Case Study: Balanced Scorecard System Improves Product Development Time to Market

R&D Performance Dashboard
KPI Dimensions for a Balanced Scorecard
Integration with Other Functions

The KPI Perspective Dimension for a Balanced Scorecard
Financial Measurements
Customer Oriented Measurements
Internal Business Processes
Learning and Growth

The KPI Family Dimension
Internal Business Benchmarks
External Industry Benchmarks
Productivity and Efficiency Measurements
Quality Measurements
Profitability Effectiveness
Timeliness and Effective Resource Utilization
Innovation and Technology

The KPI Category Dimension
Direct Measurements
Percentage Measurements
Simple Ratios
Indices
Composite Averages
Statistics

KPI Focus Dimensions
Time Horizon
Planning Focus
Lead vs. Lag Indicators
Qualitative vs. Quantitative
Internal vs. External View
Level and Purpose of Focus

Balanced Scorecard and Dashboard Examples
 

Day 2 – Key Performance Indicators and Improvements for Today’s Environment

Key Performance Indicators and Methods for Product Development Projects
Product Development Project Return Maps
Case Study: HP’s Product Development Project Return Map
Aggregate Project Plans
Portfolio Management Systems
Pipeline Management and Resource Utilization Indicators
Project Prioritization
Project Management and PM Accountability

Balanced Portfolio
Four Types of Product and Process Projects
Balancing Legacy Support and New Product Development
Breakthrough and Radical Innovations
R&D Balance
Platform Projects
Derivative Projects
Defining Balance for Your Organization
Simple Measures for Achieving R&D Balance
Case Study: Resource Allocation Metrics Improve R&D Performance

Company Support Systems for R&D
R&D Management’s Role
Executive Management’s Role
The Role of Human Resources
Budget Allocation

Resource Management Systems
Dashboard Systems

Best Indicators of Future Potential
Employee Skill and Talent
Business Leadership
Teamwork
Measuring Intangibles
Case Study: Teamwork Metrics in R&D Improve the Bottom Line

The Human Factor in R&D
Metrics for an Engaged Workforce
Employee Engagement and Productivity
Real-World Improvements Using Key Performance Indicators
Distributing R&D Performance Management Responsibilities
Getting Cooperation and Buy-In to KPI Objectives

A "Complete" Balanced Scorecard
 

Our No-Risk Guarantee

If for any reason you are not satisfied, write to us within 30 days after attending the workshop and return the program materials and you will receive a full refund of your registration fees - hassle-free!

Important Information

Check-in

Check-in and continental breakfast begins 30 minutes prior to the workshop start time.

Tape recording

Our programs are fully copyrighted by Auxilium, Inc.  No audio recording or videotaping, please.

Disclaimer

Course content is subject to change slightly without notice.  We are constantly improving our programs.

Cancellations and substitutions

Cancellations made prior to 5 full business days of the event are subject to a $200 administration fee.  The full fee can be credited towards a future workshop.  If you fail to attend or cancel within 5 business days before the workshop the fee is not refunded. Substitutes are welcome at any time with no penalty, but please inform us of the substitution as soon as possible.

Attire

Business casual attire is recommended.  Please be aware that the temperature in event facilities can fluctuate tremendously, so be prepared for the room to be too warm or too cold at times.