Organizational Performance Metrics and KPIs Workshop

Onsite workshop at your facility: Contact us for pricing.

Online workshop: Contact us for pricing.

The Organizational Performance Metrics and KPIs workshop provides a comprehensive view for measuring and improving organizational performance. These proven methods can be applied to any organization, taking into account a broad range of factors that affect productivity. We explore traditional and outside-the-box measurement methods and answer the question “How can we determine the right metrics for our organization?”

You will implement Key Performance Indicators (KPIs) immediately using a balanced scorecard / dashboard approach. We will address the known challenges in your organization, we will consider issues that are common in many companies that might be applicable, and you will learn how to measure human factors that are often viewed as intangible but are essential to organizational performance.


This workshop enables organizations to:

  • Prioritize performance objectives for maximum business impact
  • Implement a balanced scorecard / dashboard system immediately
  • Balance short-term and long-term objectives
  • Improve resource utilization
  • Identify the need for performance management tools
  • Increase workforce engagement


Companies that have benefited include ABB, Alcatel, Autodesk, Beijing Benz-DaimlerChrysler, Bosch, Cargill, Danfoss, GE, General Mills, Honeywell, Johnson & Johnson, Lear, MeadWestvaco, Philips, Plantronics, and Tyco.

Workshop Content

Organizational Goals and Objectives
Aggregate Objectives
Project Objectives
Technology Objectives
Linking Measurements to Strategic Goals and Objectives
Impact on Competitiveness

Common Performance Measurement Techniques
History of KPIs
Commonly Used Metrics
Balanced Scorecard Systems
Balanced Scorecard Case Study
Organizational Performance Dashboard

KPI Dimensions for a Balanced Scorecard
The KPI Perspective Dimension
The KPI Family Dimension
The KPI Category Dimension
KPI Focus Dimensions

Key Performance Indicators and Methods for Projects
Aggregate Project Plans
Project Portfolio Management
Pipeline Management and Resource Utilization Indicators
Project Prioritization
Project Management and Project Manager Accountability

Company Support Systems
Management’s Role
The Role of Human Resources
Budget Allocation
Enterprise Resource Management Systems

Best Indicators of Future Potential
Employee Skill and Talent
Business Leadership
Measuring Intangibles
Case Study: Teamwork Metrics Improve the Bottom Line

The Human Factor
Metrics for an Engaged Workforce
Employee Engagement and Productivity
Real-World Improvements Using Key Performance Indicators
Distributing Organizational Performance Management Responsibilities
Getting Cooperation and Buy-In to KPI Objectives
Developing Your Balanced Scorecard

Contact Us for more information.